Meeting and Event Operations Assistant Manager

About the job
A Meeting and Event Operations Assistant Manager is responsible for assisting with managing all Meetings and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring targets are met.

What will I be doing?

A Meeting and Event Operations Assistant Manager reporting to the Manager will be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in managing all Meeting and Event operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Evaluate guest satisfaction levels with a focus on continuous improvement
Aware of trends and propose ideas to build the range and quality of Meetings and Events
Optimise sales and contain costs, identifying any areas for action
Support Meetings and Events with effective leadership to ensure targets are met and exceeded.
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure that training is carried out on an ongoing basis
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the banqueting team
Assist other departments wherever necessary
Comply with hotel security
Use of the hotel’s purchasing system to order banquet supplies in an efficient manner

What are we looking for?

A Meeting and Event Operations Assistant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong knowledge of hotel/service sector
Record of success in Meetings and Events, specifically the ability to deliver profit, control costs, and build customer loyalty
Exceptional communication skills
Exceptional leadership skills to create a winning team
A practical oriented mentality with strong administration skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Meeting and Event Operations experience in a leading position
Fluent in Dutch and English, French is an asset

What will it be like to work for Hilton?

You will become a member of the “GO Hilton” program with highly discounted rates (staff rates) in all Hilton Hotels Worldwide.

You will have the opportunity for further personal development.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Antwerp Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Catering and Event Services