IT System Administrator

About the job
We truly believe that our continued success is a result of our employee contributions. Positive attitudes, exceptional customer service skills and working as a team is really what makes The Rimrock the most desired hospitality experience in the Canadian Rockies. We pride ourselves on welcoming each new employee onto our team and helping them develop skills and knowledge to further their careers. It is our mandate to promote from within and facilitate both personal and professional growth and development.

Scope

The System Administrator ensures that the Rimrock’s technology infrastructure runs smoothly, securely, and efficiently. The System Administrator will be responsible for installing hardware and software, as well as participating in research and implementing IT systems to meet the evolving business needs of Rimrock. Collaborating with the Manager of IT, the System Administrator will actively resolve problems and issues related to end-user computers, devices, servers, and network systems.

Duties And Responsibilities
Administer servers, client computers, printers, network switches, firewalls, phones, company mobile devices, smartphones, and handle software deployment, security updates, and patches
Provide Tier 1 and 2 user support for both Rimrock’s end-users and hotel guests, including troubleshooting computers, mobile devices, and wireless/wired networks
Assume primary responsibility for web security gateway/proxy/filter and ensure the security of all inbound and outbound web traffic
Collaborate with end users, third-party software/hardware vendors, service providers, and the IT team to diagnose and resolve issues and problems
Create, deactivate, remove, and manage the life-cycle of user accounts, profiles, roles, and permissions
Maintain infrastructure devices by performing OS/Hardware/Virtual Machine upgrades, physical replacements, ensuring standards compliance, and conducting vulnerability research and mitigation
Configure, optimize, fine-tune, and monitor operating system software and servers
Conduct server builds and administer infrastructure and application servers
Manage infrastructure patching and firmware updates
Guide employees through the problem-solving process
Install, modify, and repair computer hardware and software
Install computer peripherals for users
Resolve technical problems related to Local Area Networks (LAN), Wide Area Networks (WAN), and other systems if necessary
Maintain an inventory of all equipment, software, and software licenses
Implement timely upgrades for workstation hardware and software as required
Create and maintain training manuals
Document internal procedures
Report issues to the IT Manager for escalation
Other IT Duties as assigned and as required

Physical Demands
Significant sitting and use of a computer
Frequent use of a telephone
Frequent standing and walking
Occasional lifting and carrying up to 20 pounds / 9 kg

Qualifications
Strong knowledge of networking protocols including and not limited to: TCP/IP, DHCP, SMTP, FTP, DNS, SMB, HTTP, HTTPS, VLAN, 802.11x (WiFi), L2/L3 networking, VPN
Strong knowledge and experience with Microsoft technologies including: Windows Server, Active Directory, RDS, IIS, Exchange, Office Suites, and licensing structures
Understanding of PCI-DSS, TV system and technology, IP/Analog phones and networking
End-Point Security (Antivirus, Desktop Firewall)
Experience and basic knowledge of web layout using HTML/CSS practices
Excellent interpersonal skills and the ability to work collaboratively in a team environment
Ability to effectively communicate with users of varying computer aptitudes, with a strong focus on customer service
Possesses a high level of professionalism, organization, and communication skills
Demonstrates the ability to work effectively in a fast-paced work environment, prioritize tasks, and follow through with assigned responsibilities with minimal supervision
A Bachelor’s Degree or Diploma in Information Systems, Business, Communications, or a related field is required
A minimum of 3 years of relevant technical experience is necessary
Experience and knowledge of the following core hotel systems an asset: Opera Cloud Property Management System, Salesforce Sales & Event Management, Alice Hotel Operations Software, Micros Res POS System, Avaya IP Office, DiVoice, Genesis Call Accounting, Alice, Milano Spa Management, Telus Optik TV, Ubiquity Unifi Systems, Visionline Keylock System, InnControl 5, Meraki WiFi, 3C/Planet Payment System

Thank you for your interest in joining our team! We share in your excitement to live and work in the Canadian Rockies.

The Rimrock Resort Hotel is a Bow Valley Workplace Inclusion Charter signatory. We value the diversity of our employees and invite applications from all candidates. If you are contacted by a Recruiter, please let them know if there is any stage of the recruitment process that you will need support or accommodations for.

You can learn more about what to expect as a Rimrock employee here .

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