Reservations Manager – Egyptians Only

JOB DESCRIPTION
Reservations Manager

The incumbent of this position is responsible for the efficient functioning of the Reservations department.

Key Responsibilities:
Optimize opportunities and Reduce Risk
Ensure On the day inventory is perfectly correct (block not picked-up, out of Order rooms, Early departures, stay extension) and review overbooking levels of the day with Revenue Management
Ensure all day arrivals are fully confirmed and guaranteed as well as perfectly accurate (Price, Rate code, Segment, Source, Profiles, Billing instructions, Guests request and comments…)
Check the reservations made the previous day.
Check of arrival tomorrow and recheck of VIP Arrivals Today
Check Deposit not received for arrival next week
Control no show and late cancellation charges.
Maintain all reservation standards.
Keep department informed of all changes in systems or procedures.
Ensure that the team is aware of the internal credit policy.
Monitor reservation pick-up for the coming months – review data on an ongoing basis.

Increase Sales
Ensure Reservations Team is fully aware of all prices, promotions and packages available for each period within the available booking window.
Ensure the system is setup in a way that displays the Rates to be proposed first, as well as all the relevant information on screen for reservation agents to be more efficient.
Ensure Reservations Team has a perfect knowledge of the Rooms and Hotel Product as well as of the area and what is happening in town.
Be aware of what is happening at competitor’s hotel and keep a good work relationship with them.
Ensure Reservations Team is fully trained on Sales and Upselling techniques
Maintain an internal upsell / cross sell programme for the Reservations department (benefits / team competition).
Ensure offers are proactively followed up
Ensure emails are being answered in a timely manner, as per Company Standard and on the approved templates.
Ensure the necessary templates are available and reviewed on a regular basis. (ie: Serenata / NextGuest confirmation letters)

System Setup and Management
Manage room inventory by room category to achieve optimum results in occupancy, average rate and revenue.
Assist Revenue Management in setting system closures, restrictions and rate availability according to strategy in place
Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
Ensure all internal package breakdowns are loaded and in line with financial department.
Ensure all cancellation and deposit policies are loaded in all systems according to strategy.
Ensure PMS and all distribution Channel reflect correct availability and prices.
Ensure Commission codes are correctly setup and commissions sent and followed up on a weekly basis as a minimum

Communication, Culture and development:
Attend the Revenue Meeting, Sales Meeting, Front Office Meeting and Department Heads Meeting
Follow up on lost business, cancellations, regrets & Denials and bring information about price resistance and other relevant information to the knowledge of the Revenue Management Team.
Maintain good working relations with other departments and keep close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
Organise regular training on Systems, data entry standard, sales technics etc. for Reservations, Front desk and Sales agent.
Ensure good contact and cordial working relationships with Competitor hotels, keep a close eye on market developments (renovation, special campaigns, theme events etc.) Share this information with colleagues.
Stay up to date with system development, updates and enhancement as well as industry practises.
Attend all webinar sessions organized by Regional Offices and Corporate Offices.
Share Best practises and relevant Market Insights with Management and colleagues.

Leadership & Team Management
Ensure there is a fully trained backup person for each of the tasks described in the checklist for Business continuity plan.
Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage performance in order to ensure clients’ satisfaction and adherence to Kempinski service standards.
Set goals, mentor and motivate the team. Conduct regular performance evaluation.
Assist in developing a career path for direct reports.
Schedule employee planning in line with expected business volume to maximize productivity while remaining fair for each employee.

Other
Perform any other duties as assigned by management.

ABOUT US
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each of our guests. And for our employees, we provide a stage on which they can flourish and realize their full potential.

Embrace an experience as individual as you are!
ABOUT THE TEAM
Royal Maxim Palace Kempinski

The Royal Maxim Palace Kempinski is a haven of tranquillity in the heart of New Cairo. Offering a range of palatial services, the hotel features the finest rooms coupled with the highest levels of service and is an ideal base from which to explore the amazing city of Cairo.

The hotel’s optimum location on the city’s ring road and its close proximity to Cairo International Airport make the hotel the perfect starting point from which to explore Cairo’s treasures.