Specialist, Learning & Development (Research & Development)

About the Company

Hello! Welcome to Plaza Premium Group, we’re people passionate about “Making Travel Better”. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don’t need to be from this industry, you do need to be passionate.

Our promise to you:

We will respect and value your background and perspectives
We will work together with integrity
We will share our incredible pride for job, company and industry

What we ask of you:

Bring passion to all that you do
Listen, move fast and think innovatively
Speak up, have ideas and share them
Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn’t just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.

In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.

With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.

Join our family today.

Together, we’ll make travel better.

What you’ll be doing :

This position support and assist the Manager in programme development, programme review, administer Learning Needs Analysis. The specialist, L&D is responsible to create innovative learning materials through utilization of relevant/ latest digital tools/ apps.

Assists and answers questions and requests for Global L&D support – in person, and over
communication channels or through email.
Liaise and assist Regional/ Location Learning Champions on all Global Learning & Development
related enquiries.
Manages the administration of training e.g. awarding of certificates and maintaining training records.
Ensures confidentiality relating to location issues, activities and records are maintained.
Administer Learning Development System, LDS (if available), and as contact points to enquiry in
relates to LDS.
Research, assess and deploy technical learning tools and platform; and upkeep the Continuous
Improvement via benchmarking with industrial best practices.
Support in identifying and analyzing training needs of the organization and individuals from
performance gaps analysis.
Assist in developing new and reviews existing training/ instructional materials, teaching aids and
devices such as educational videos/ film, textbooks, handouts and slide presentations.
Delivers in-house training programs in relation to soft skill trainings within the field of expertise in
order for quality product and service delivery (if required).
Coordinates and work closely with Regional/ Location Learning Champions in their establishment
and implementation of training modules for the respective divisions and operational basics
emphasizing on functional skills training.
Accurately summarizes and make quality presentation reports of all trainings conducted and (or)
attended for the Learning & Development Manager.
Coordinates and manages industrial placement programs for Management Trainees, student
trainees and work experience placements.
To assist Global Learning & Development in the recruiting interns, ensure all processes &
documentations are in place.
Assists in coordinating special events such Global Learning Campaign, Quarterly Gathering &
Briefing, Webinar and Conferences for Learning Champions.
To support in the ongoing Audit & Compliance management, coordinate compliance trainings and
ensure all documentations are in place (if required).
Any other duties as assigned by the Management.

About you:

Minimum 1 year of relevant experience in a hospitality or education industry is an advantage.
Bachelor’s degree in Communication, Digital Marketing or Hospitality Management.
Good online training, on the job training and coaching skills is an advantage.
Knowledge or skills in digital content creation is an advantage.
Able to challenge status quo and creatively find solutions to potential challenges.
A self-starter and able to manage a stressful environment effectively.
Good command in English both verbal and written to meet business needs.
Good command in Mandarin both verbal and written is an advantage.
Proficient in Microsoft Word and Excel. Strong analytical & data-driven mindset.
Is good at establishing personal directions; setting personal goals, lays out work in a well-planned and organized manner; maintains two-way dialogue with colleagues on work and result orientated.