Front Office Agent

About the job
Job Description

WOULD YOU LIKE TO BE PART OF A FAST – GROWING ORGANISATION?

JOIN US AS FRONT OFFICE AGENT AT COURTYARD BY MARRIOTT BREMEN

About Odyssey

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott’s Autograph collection. Powered by over 700 employees and supported by Activum MQ SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on a with a collaborative mindset.

About Courtyard By Marriott

At Courtyard, we are passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. As Marriott International’s largest hotel brand we have a commitment to support our guests and keep them always moving forward. Because when they succeed, we succeed. In total, the Courtyard by Marriott Bremen offers its guests 155 rooms & suites in the new conference and historic Lloyd building. Conference facilities and a restaurant with integrated hotel bar complete the offer.

THE POSITION

You are a host out of passion and already have a warm smile on your face at the first welcome? We are looking for team members who are happy and committed to the wishes and concerns of our guests and who are ready to face challenges with a smile.

Job Requirements

YOUR KEY RESPONSIBILITIES
Warm welcome of our international guests
Check In and Check Out
Central contact for all guest requests
Supervision of the telephone system and forwarding of inquiries
Professional complaint handling

How You’ll Do It
With a passion for the hospitality industry and good service
With high attention to a positive guest experience and a smooth operation
By loving positive disruption and change
By being a warm and helpful communicator and being guest-oriented
By being a great team player and being proactive

What You’ll Bring
Ideally, a completed vocational training in the hotel industry or first experience, but it is not a must
Preferably good knowledge of the hotel software “Opera”
In addition to good knowledge of German, English and other foreign languages are very welcome
Enjoy working in a team and with people
Your strengths include reliability, commitment and flexibility

WHY THIS ROLE AT ODYSSEY?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.

Our benefits for you:
An unlimited employment contract
An over-tariff holiday entitlement of at least 26 days from the beginning
Company health insurance with a health budget of 300€ per year from 3 months of service
Employee discount rates in more than 7000 hotels, for you and your family
Free meals
Your personal development taken seriously – you have the opportunity for trainings and further education
Room for your ideas and creativity
Working in a scale-up environment where every day is different
Being trusted to manage your own field, do what’s best, and improve the business

INTERESTED?

Please apply via this vacancy and we will get in touch with you as soon as possible. We look forward to receiving your application!