Guest Services Executive

Job Summary
Meet and escort guests to their rooms after arriving from the airport having completed the registration procedures at the airport reception.
Prepare next day’s VIP arrival list, along with amenities requisition and check the previous night’s no shows and pull out amenities accordingly.
Order and ensure timely delivery of amenities for all arrivals and in-house VIP and suite guests.
Check arrival list for the following day, allocate rooms for VIP guests and guests with special requests.
Inspect the rooms of all VIP and suite guests prior to their arrival at the hotel. Update and maintain guest history files.
Escort arriving guests to their rooms whenever possible after the registration procedure has been completed at the front desk or at the Executive Club / Premier Leisure Club reception.
Attend to special requests made by VIP and suite guests prior to, during or after their stay.
Support managers at the airport to meet VIP guests.</li
Prepare the daily guest amenity list and distribute it to the respective department.
Prepare and distribute the daily guest amenity list, Guest remarks and feedback report.
Provide tours of the hotel and its facilities as requested.
Prepare special letters (i.e. Birthday, Anniversary, Honeymoon etc) and welcome letters for all VIP guests
Benefits
This position offers a highly competitive salary and package which includes:

Uniform
Fully furnished shared accommodation
Laundry services
Free transport to and from your place of work
Meals during working hours
Medical coverage as well as accident insurance
Bi-annual flight allowance
50% discount off Jumeirah F&B Outlets and reduced hotel rates
Retail and leisure discounts
Qualifications
The ideal candidate for this position will have the following experience and qualifications:

Outgoing personality with ability to communicate with guests and colleagues
Should have a Secondary School Certificate or Degree
A minimum of 2 years guest service experience in a 5 star hotel
Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
Additional language is an added value
Fluent in written and spoken English