Franchise Hotel – Housekeeping Manager

About the job
About Us

Holiday Inn Express & Suites Toronto Airport West is looking to expand our team! We are looking for enthusiastic individuals who are team oriented, personable and passionate. At Holiday Inn Express & Suites Toronto Airport West, we strive to give customers memorable experience, with pleasant customer service, delicious food each and every time! If you are a team player, hospitality driven, and looking to grow, then Holiday Inn Express & Suites Toronto Airport West is the place for you!

Your day to day

Job Description

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience
High school diploma or GED; 2 years’ experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets
Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to verify adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Verifies all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities
Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.
Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.
Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts.
Participates in an on-going employee recognition program.
Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Understands the brand’s service culture.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints. Strives to improve service performance.

What We Need From You

Ability to commute/relocate:
Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:
Housekeeping management: 1 year (preferred)

What We Offer

Job Types: Full-time, Permanent

Benefits:
Dental care
Extended health care
Vision care

Schedule:
8 hour shift