Guest Services Agent

About the job
To quick apply to this position, text GSA to (206) 222-5229

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you.

Who We’re Looking For

GUEST SERVICES AGENT FOR STAYPINEAPPLE HOTEL FIVE IN SEATTLE, WA.

We’re about the friendliest company you’ll ever come across—and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you’ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between.

What You Bring

A lot goes into creating a perfect hotel stay and you’ll play a huge role in this. We are looking to you to OWN the entire lobby area and make sure guests receive a warm welcome. Here are a few tasks that will keep you busy on a daily basis:
Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests.
Assist arriving and departing guests with their luggage to and from guest rooms.
Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs.
Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions.

Where You’ve Been

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even dumb ones) in a timely manner. If you don’t work well under pressure, this won’t be a great fit. A working knowledge of Microsoft Windows and Office as well as Opera PMS is preferred.

Why us?

Plus, We Offer

As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team.
Excellent pay & benefits (including medical/dental/vision insurance, 14 days of PTO, life insurance and pet insurance)
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations

Pay: $20.00 per hour

Status: Full Time