Overnight Security Manager

General Summary of Duties:

In the absence of the Director of Safety & Security, the Safety & Security Manager will manage the daily functions of the department to ensure protection of property assets, Internal Guests, guests and property. Responsible for maintaining policies, procedures, logs, certifications and documents required by law. Train staff in established emergency procedures and implements accident and fire prevention procedures.

Examples of Duties (includes but is not limited to the following):

• Assist the Director of Safety & Security in administering fire prevention programs and emergency preparedness
• Assist the Director of Safety & Security in the oversight of all loss prevention operations to include but not limited to; patrol process, emergency response, investigations (initial & follow up) for all guest and Internal Guest related incidents, electronic key system
• Assist the Director of Safety & Security in training all Internal Guests on the four parts of OSHA
• Establish a training program to routinely train the loss prevention department and other property departments on topics related to safety and security
• Comply with applicable federal, state and local law and safety regulations
• Follow proper key control guidelines in loss prevention and in the property
• Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure that they are fully functional
• Incorporate into patrols, which encompass all areas of the property’s interior and exterior, an inspection tour of recording system
• Follow Duty of Care process for the protection of guests and Internal Guests
• Follow up on all unusual activities in and around the property that would impair the wellbeing of guests and Internal Guests
• Handle complaints, settle disputes, and resolve grievances and conflicts
• Implement action plans to monitor and control risk
• Oversee first aid program for guests and Internal Guests
• Emphasize teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime
• Encourage and build mutual trust, respect, and cooperation among team members
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance
• Provide personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients
• Train all new hires on loss prevention policies and procedures
• Perform additional duties and projects as assigned

Position Requirements:

• Ability to speak, read, write and understand English
• Professional demeanor appropriate for a luxury environment
• Five (5)  years of experience in the safety/security/loss prevention field
• Three (3) years of management experience in the safety/security/loss prevention field
• Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
• Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail
• Must have the ability to meet deadlines, work under pressure and work independently is required

Education:

• Associate’s Degree from an accredited university in Criminal Justice or related major preferred, but not required

Typical Physical / Mental Demands:

• Must be able to stand, walk, sit for prolonged periods of time
• Must be able to bend, stoop, crouch
• Must use hands to reach, grasp, handle, pull and push
• Must have good near and far vision
• Must be able to hear, talk, smell