Senior Guest Service Agent

Job Description
We are currently looking for a friendly, professional and dedicated Senior Guest Service Agent who is passionate about providing excellent customer service to join the team at our beautiful Oaks Brisbane on Felix Suites.

The moment a guest steps into our hotel, you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

Key Responsibilities Include:

Welcoming and checking in guests
Communicating professionally with guests and internal staff
Making reservations
Assisting guests during their stay
Responding to guest complaints
Leading the Reception team
Assisting to implement Minor Hotels brand standards and procedures.
Qualifications
12+ months experience in a Guest Service Agent position within a Hotel or Resort environment
Extensive customer service experience
Excellent written and verbal communication skills
Exceptional customer service skills and an unwavering positive attitude
The ability to successfully provide a high level of customer satisfaction
Professional presentation essential
Availability to work a variety of shifts on a rotating roster including day shift, night shift, weekends and public holidays.
Additional Information
Join our positive and vibrant team and be rewarded with these team benefits:

Highly competitive hourly rate
50% discounts on accommodation across all Minor Hotel brands in AUS and NZ
Discount when you visit any of our restaurants, cafes, bars and wellness retreats
Discounts on 530 Minor hotels and F&B outlets across the globe
50% off The Coffee Club VIP membership
Furniture, Australia Zoo, Medibank insurance discounts
Secondments and promotion opportunities across Minor Hotel globally
Career progression & education assistance
Additional paid leave including Birthday and Study leave
Wellbeing programs (Uprise)
Reward & Recognition programs
Team member referral program
Uniform provided
Laundry allowance for some roles*
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You’ll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.