Senior Concierge

About the job
You are the Key to our success

NOW IS AN EXCITING MOMENT TO JOIN THE TEAM AT THE HILTON LONDON METROPOLE.

The hotel has just finished a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space, setting us well on our way to becoming Europe’s Leading Conference & Events Hotel!

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, a state of the art fitness centre, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

Linkedin: linkedin.com/company/hilton-london-metrople

A WORLD OF REWARDS

£13.80 per hour
Smart uniform provided and laundered
Free, healthy and high quality meals when on duty
Grow your Career your next position could be as a Assistant Head Concierge
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Discounted car park
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Modern and inclusive Team Member’s areas

You will join the Concierge team, working directly in the hotel lobby.

What will I be doing?

Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
Stay current with all hotel services as well as daily VIP requests and special events
Provide support to Management as required, in cases of emergency
Project a professional manner with an emphasis on hospitality and Guest service

What are we looking for?

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a variety of different work situations
Ability to work on your own and as part of a team
Knowledge of the local area

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

Work Locations

Hilton London Metropole Hotel

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office