Waiter/ess (Part time)

About the job
COCKTAIL WAITER/ESS – New Opening

Launching July 2023 – Casual luxury with a distinctly London personality, effortlessly shifting from work to fun. The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations. Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.

Salary: £12.50 per Hour plus annual service charge anticipated in the region of £3700

This is a part time position for 32 hours a week

WHAT DO WE OFFER?

A competitive remuneration and benefits package
Meals on duty, service charge and stylish uniforms
Access to personal development programmes and hundreds of courses through Hilton University
Worldwide career opportunities
Industry-leading Team Member travel rates through Go Hilton
Wellbeing initiatives to help you thrive and be your best self
A workplace to be proud of
Opportunities to be recognized for being awesome and doing a great job

 

Job Overview

Waiters and Waitresses are responsible for welcoming and serving guests in a section of the bar.

Are you passionate about creating memorable customer experiences?
Do you love seeing customers enjoy a drink you’ve recommended?
Are you a supportive and inclusive team member?
Do you thrive in a fast-paced environment?

 

If so, this role is made for you!

Key Responsibilities

As a Cocktail Waiter or Waitress, you will:

Exceptional Guest Experiences
Welcome guests to build rapport and create a great first impression
Know your menus and daily specials in detail, so you can advise guests on drinks, signature serves, as well as dishes, ingredients, and portion sizes when you take their orders
Treat food allergies and dietary requirements with absolute seriousness
Contribute to achieving bar revenue targets through upselling and personalised customer recommendations
Communicate effectively with the bar team and the culinary team so that all orders are correct, well-presented and delivered on time
Serve alcoholic and non-alcoholic beverages, and food efficiently, following service sequences and bar standards
Aim to exceed every guest’s expectations, and take action to consistently offer high quality service
Recognise repeat customers and their preferences, offering personalised customer service
Take action to improve service when necessary and resolve complaints quickly, with support from your Supervisor when needed
Great Working Environment
Work effectively with the bar team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members

 

 

Day-To-Day Essentials
Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene
Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift
Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
Assist in restocking inventory and equipment
Give feedback and suggestions to the bar leadership team to improve guest and team member experiences

 

WHO ARE WE LOOKING FOR?

We’re looking for someone with a passion for food and beverage and at least one year experience in a similar position. Experience in a signature restaurant would be an advantage.

To be successful in this position you will have:

Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
Excellent communication skills to create connections with diverse customers and share information clearly
Great teamwork and a positive attitude
Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
Curiosity in the latest beverage trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
Sustainability cautious, following best practices and taking pride telling product and supplier stories

 

A good knowledge of POS systems would be an advantage. You will be also fluent in English.

USEFUL TO KNOW:

This position is part-time (32h per week) and will require working weekend and evening shifts.

Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.

Want to know more about this job?

Contact Amy directly in our Recruitment Team on Amy.Threadingham@hilton.com

 

Work Locations

London Hilton on Park Lane

Schedule

Part-time

Brand

Hilton Hotels & Resorts

Job

Bars and Restaurants