Cluster IT Manager (from October 2023)

About the job
As Cluster IT Manager, you will be responsible for the day-to-day support of IT systems for both the Hilton Amsterdam and Waldorf Astoria Amsterdam (business systems, office systems, computer networks, and telephone systems throughout both hotels). You will provide local IT leadership under the direction of hotel management and regional Hilton guidelines.

What will I be doing?

As Cluster IT Manager, you will ensure the quality and delivery of IT systems for both the hotels and their guests. These efforts will be fulfilled timely, within budget, and in accordance with IT operating standards. Specifically, the Cluster IT Manager will perform the following tasks to the highest standards:

Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages.
Take full ownership of all hotel technology that can be exposed to cyber threats, including back of house, guest facing, security, AV, Engineering and other IT systems.
Ensure the hotels compliance with Corporate IT Standards, including the effective delivery and communication of IT System procedures and policies.
Follow project plans to ensure implementation and upgrades of all IT systems and local projects are completed on-time and within budget and scope.
Provide the hotel with business solutions using Technology including installing, diagnosing, repairing, maintaining, and upgrading all hardware/software to ensure optimal performance.
Engage with IT service providers as required to support hotel management with incidents and problems, and to monitor that agreed service levels are met consistently.
Troubleshoot IT problem areas in a timely and accurate fashion, providing regular updates to management and undertake end-user training as required.
Support the local leadership team in delivering optimal IT Support, Security and optimization Services, which assist hotels performance on behalf of Hilton and the owner.
Establish annual hotel IT budgets for both Capital Spent and Operating Cost based on local requirements and Corporate Issued Guidelines. Prepare and manage CAPEX and Expenditures.
Manage vendor relationships, including research and evaluation of current and potential service and product providers
Manage IT assets life-cycle throughout the hotels. Maintain IT policies, standards, processes, systems with respect to risk, cost, control, compliance and business performance.
Create SOP and best practices to support the Operational departments.
Be visible, approachable and work as an effective member of the hotel team.
Participate in hotel department head / monthly meetings.
Ensure effective communication with the hotel teams.

What are we looking for?

IT Managers serving Hilton brands are always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous IT management experience, preferably in the hotel, leisure, and/or service sector.
Understanding of hotel operations and on how IT impacts the operation.
Experience of all Microsoft systems.
Experience of hotel applications preferred.
Excellent organizational and interpersonal skills.
Current technical skills and knowledge of technology.
General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology.
Ability to plan ahead and develop contingency plans, where necessary.
Effective communication skills, with the ability to clearly and concisely express ideas both verbally and in writing for both 1:1 and group settings.
Absolute discretion and confidentiality regarding sensitive information.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
Proficient in network management (i.e. technical) skills with the ability to quickly learn new programs/ tools and train staff.

It is advantageous in this position if you demonstrate the following capabilities and advantages:

Ability to work in a team.
Excellent attention to details.
Excellent communication skills.

What can you expect from us?

Besides being listed as a Great Place to Work in the Large & Multinational workplaces we offer you the following:

Intensive training period and a personal development program.
Internal transfer and promotion possibilities.
Employee discount on Hilton Worldwide hotel rooms via our international Hilton travel program.
Employee discount of 50% on Food & Beverage at Hilton Worldwide hotels.
Travel allowance.
Annual team outings, staff party and quarterly team member forums.
The possibility to participate in community and sustainability projects on a local level.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton Amsterdam is a renowned property with 271 hotel rooms, 21 banquet rooms, authentic Italian restaurant and a nautical style bar at a unique location. Famous for John Lennon and Yoko Ono’s 1969 ‘bed-in for peace’ and Hilton’s first hotel in the Netherlands. The iconic hotel is built on the baseline of Plan Zuid, a district designed by prominent architect Berlage, which highlights the Amsterdam School of architecture and contains boutiques, designer shops and couture houses.

Waldorf Astoria Amsterdam opened in May 2014. You are a part of a young dynamic team and working at one of the top luxury hotels in Amsterdam. As Waldorf Astoria Hotels & Resorts is a part of the Hilton Worldwide Hotel Group lovely benefits will apply, like discount on hotel rooms and Food and Beverage.

Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the new colleague we are looking for.

Have we sparked your interest? Don’t hesitate, apply now and become part of the Hilton family!

Work Locations

Hilton Amsterdam

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Technology