TRAVEL CONSULTANT/ INTERN(S)

DUTIES AND RESPONSIBILITIES OF A TRAVEL CONSULTANT

Provide travel-related information and guidance to both current and potential customers.
Source and arrange the best available options for our clients’ travel needs.
Offer travel tips and advice to ensure a smooth travel experience for clients.
Conduct research on various destinations, including transportation options, airlines, fares, travel documents, customs, weather conditions, and reviews.
Understand clients’ preferences and requirements and suggest appropriate travel services.
Address unexpected issues and complaints, assessing eligibility for refunds or compensation.
Maintain electronic records of clients, ensuring accuracy and updates.
Prepare regular reports, both written and computerized, as required.
Achieve sales goals set by the company.
Respond promptly, professionally, and courteously to all incoming calls and emails.
Stay updated on airline regulations, airfares, and industry requirements.
Make alternative arrangements if changes arise before or during the trip
Utilize up-to-date information to make necessary travel arrangements.

Coordinate with the Tours department in all Travel related enquiries.
Perform any other duties assigned by the Travel Manager.
QUALIFICATIONS:

Possession of a Degree, Diploma, or Certificate in Travel Operations/Tourism Management from either Kenya Utalii College, The University of Nairobi, or Strathmore University.
Minimum of 5 years of experience in the Travel and Tourism industry, except for Interns.
Excellent proficiency in using travel software such as computer reservations systems, GDS systems (Must have knowledge of both Galileo and Amadeus), and e-travel platforms.
Must hold an IATA Certification.
Proficiency in English is essential, while knowledge of additional languages is advantageous.
Strong sales skills with a customer-oriented approach.
Well-versed in various aspects of travel, including domestic and international destinations, business and leisure travel, and group and individual arrangements.
Ability to deliver effective presentations, persuade others, and communicate clearly.
Preference given to candidates with personal travel experience.