Front Office Customer Service

DUTIES AND RESPONSIBILITIES

Warmly welcome and register all visitors at the reception area.
Manage the switchboard, ensuring calls are directed to the appropriate extensions.
Regularly check and organize emails.
Maintain an inventory of office supplies and ensure they are consistently replenished.
Prepare reports and diligently maintain records and a visitors’ logbook.
Establish and maintain an efficient filing system for all necessary documents.
Handle inquiries and address any complaints in a prompt and courteous manner.
Schedule and confirm appointments, meetings, and important events.
Assist with copying, scanning, and filing various documents.
Type and prepare documents as needed.
Process incoming mail and distribute outgoing mail.
Coordinate with the Travel and Tour Departments to facilitate travel arrangements and provide administrative support to other departments as required.
Undertake any additional duties as assigned.
QUALIFICATIONS

Possession of a recognized Degree or Diploma in Applied Sciences, Administrative and Management Studies, or Hospitality Management.
Minimum of 3 years of relevant experience in customer service, specifically as a receptionist, front desk representative, or in a similar role, supported by reference letters.
Proficiency in operating office machinery such as printers and fax machines.
Basic computer knowledge, particularly in MS Office and QuickBooks.
Excellent proficiency in English is required, while additional language skills are advantageous.
Strong multitasking, time management, and organizational abilities.
Problem-solving skills with a keen analytical mindset.
Customer-oriented approach and professional demeanor.