Front Office Employee

About the job
Job Description

ARE YOU A HOSPITALITY BRAVEHEART?

JOIN US AS FRONT OFFICE EMPLOYEE AT THE DEN.

About Odyssey

We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott’s Autograph collection. Powered by over 700 Bravehearts and supported by ActivumMQ SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on a Braveheart spirit with a collaborative mindset.

About The Den ‘s-hertogenbosch

Discover ‘s-Hertogenbosch’s 160-room lifestyle hotel with a gym and 5 meeting rooms for groups of up to 70 people. On March 28, 2022, The Den, ‘s-Hertogenbosch, a Tribute Portfolio Hotel, opened as part of the Odyssey Hotel Group and franchise of Marriott International. With its location between city and nature, The Den is ideally accessible, located within walking distance of downtown and Central Station Den Bosch in the Paleiskwartier.

Hotel The Den takes inspiration from the converging waters of its fortified city of Den Bosch. When you step into the hotel, you immediately recognize this in the modern design with flowing lines and organic shapes, symbolizing the rivers. The city’s Burgundian lifestyle is embraced with the lively Living Room, which then flows into the restaurant and bar downstairs. Restaurant & Bar The Den offers casual all-day-dining, where you can go all day for the best classics, a good cup of coffee & a nice glass of wine. For those who want to go all-out, take the elevator up to Den Bosch’s first rooftop terrace: Current Rooftop Restaurant & Bar. At this cosmopolitan spot you will experience the ultimate culinary experience with insane views and worldly allure.

THE POSITION

As a Front Office Employee at The Den, you will be responsible for the entire front desk along with the Operations Manager, Front Office Manager, Guest Experience Coordinator, Front Office Shift leaders and other Front Office Staff. You will take care of reservations, check-in and check-out, preparing VIP arrivals, responding to guests’ special occasions (including birthdays, anniversaries) and everything else that happens on a daily, spontaneous basis within hotel The Den.

You will be focusing on operational management and assisting guests during the shift. In consultation with the managers, various administrative tasks that can be performed during the shift will be added. You describe yourself as a true host / hostess and can inspire your colleagues to achieve set targets, for such things as guest satisfaction and enrolments!

YOUR KEY RESPONSBILITIES
Performing general Front Office duties which include helping guests, checking-in and checking-out, answering phone and email and providing general information;
Providing other services to guests such as booking cabs and making restaurant reservations;
Closing the cash register and checking outstanding accounts;
Preventing and handling complaints within the hotel’s and Marriott International guidelines;
Ensuring high service by actively creating WOW moments for guests together with your team;
Inspiring and motivating your immediate colleagues;
Contributing to ensuring that the Front Office Team lives up to all the standards of Tribute Portfolio & Marriott International.

Job Requirements

WHAT YOU’LL BRING

You are enthusiastic about giving guests the best stay in ‘s-Hertogenbosch and are willing to really go that extra mile for them! You have a warm personality and know how to connect people. You also bring us the following:
At least MBO 4 education completed, preferably in the direction of Front Office or Hotel Management;
At least 1 year working experience in Front Office;
Experience with Opera is not required, but a nice-to-have;
Dutch and English speaking skills.

How You’ll Do It
With a warm and creative personality
Thinking not only from an operational perspective, but also from the perspective of sales, the hotel, and the hotel group
With a driven and quality-oriented mindset
Bringing in high energy and fun

WHY THIS ROLE AT THE DEN ‘S-HERTOGENBOSCH?

The advantage of joining via Odyssey means that you’ll be empowered to be your very best. Together we grow. You get the opportunity to grow to our other brands and headquarters.
Employee discount rates in more than 8000 hotels, for you and your family
Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You’ll be regularly informed of vacancies and are free to apply internally!
Room for your ideas and creativity – your vision is important to us
Working from a beautiful location, as all our hotels are well designed
A big discount on your meals that you can enjoy during your shifts
Working in a dynamic work environment where no day is the same

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible. The first screening will be done by our Talent Specialists, and the first interview will be with the Hiring Manager. We look forward to receiving your application!