Technology Support Specialist (1 year contract)

About the job
Description

This is about you. Your attitude, passion, and potential. When you join our corporate office team, you can expect to be a part of something big. Whether in Finance, Marketing, Payroll, IT or Design, you will find yourself working alongside the industry’s best talent. As individuals, we are ambitious and driven, curious and engaged. Together, we are a high-performing team committed to each other’s development and growth, and the success of over 47 Restaurant locations throughout North America.

What does this mean for you? It means if you’re looking for a place to meet your potential, we’d like to meet you. Your journey starts here.

The Support Specialist is the first point of contact for support for all our partners, including restaurant operations teams and corporate office. The selected candidate will be assisting end users and troubleshooting company-supported systems and hardware with a focus on delivering genuine warmth and care while delivering timely resolutions.

Responsibilities

(Other duties may be assigned as required)
Provide preliminary triage and support for all technology systems and coordination of non-technology support issues with other departments
Work with senior technology team members on ticket escalation as required
Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or support ticket
Record all calls in the Technology Ticket Management System as per escalation procedures and priority settings and assign to appropriate Technology staff member where necessary
Track hardware and software inventory
Assist in documenting and communicating user/technical service policies for products supported by the Support Team
Develop reference and training materials and provide end-user training
Support outside normal business hours as part of on call rotation for evenings, weekends and stat holidays

Requirements
Exceptional customer service skills with an ability to deliver genuine warmth and care while interacting in a professional and friendly manner with end users at all levels within the organization.
Previous restaurant/hospitality experience a major asset
Solid problem solving and troubleshooting skills coupled with a desire to learn
Highly organized, detailed and multi-task oriented, with the ability to balance priorities in a fast-paced, team-oriented environment
Excellent written and verbal communications skills
Ability to work flexible, extended hours, as required
Experience with Micros RES or Simphony POS platforms an asset
Competence in the Microsoft Ecosystem (O365 including SharePoint, Teams, Azure, Server and Desktop OS) an asset
Knowledge of Apple OS X and iOS devices an asset
Familiarity with the Cisco Meraki platform an asset.
No previous technical experience required, but an interest in technology is important.
This role is Toronto based/hybrid role and will include on-site support for all GTA restaurant locations.

Competencies
You value honesty and humility. You have integrity and do what you say.
You approach life with fearless determination & a sense of fun.
You are creative, risk-taking, visionary and cutting edge. You choose to lead.
You contribute to a strong culture and are committed to the team.
You are passionate about quality and professionalism.
You are a networker and create strong relationships internally and externally.

Benefits
Extended Health, Dental, Life Insurance, Long Term Disability, AD&D, Critical Illness coverage
Industry partner incentives
Mental and Physical health support plans
Tuition & Education and Professional Accreditation subsidies
Recruiting & Referral bonus programs
Ongoing Leadership Development Courses
Enjoy 50% off Food & Beverages at any JOEY Restaurant, LOCAL Public Eatery, Saltlik Steakhouse or Earls Restaurant location
Pursue personal and professional development, through a Coaching Partnership. Being paired with a coach will give you ongoing support and feedback so that you are able to pursue your life goals.

About JOEY Restaurant Group

The JOEY Restaurant Group is a multi-concept organization known for its high-performance coaching culture. Through industry leading education and development programs they pave the way for future ready leaders. Through a focus on people development, the majority of their leaders have been promoted from within, many have been with the company since the beginning. The JOEY Restaurant Group is all about opportunity, and their ongoing success is attributable to our exceptional, team-oriented, and performance-driven partners (employees) who are in the game of constantly mastering their skill set. The multi-concept Restaurant Group has been voted as a Great Place to Work for over 13 consecutive years and has been awarded the International Prism Award by the International Coaching Federation. These awards are a testament to their commitment to creating an environment where people are inspired to learn, grow, and discover their full potential.

JOEY Restaurant Group is an Equal Employment Opportunity Employer.

JOEY Restaurants provides reasonable accommodations to qualified applicants and employees, including due to disabilities, medical conditions, and religious beliefs and practices.