Desk Concierge

About the job
Be a Proud Ambassador of the Caley

The stories begin here at Waldorf Astoria Edinburgh – The Caledonian:

Known locally as the “Caley”, Waldorf Astoria Edinburgh – The Caledonian, was built in 1903 and is one of Edinburgh’s most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the links to get a glance inside the doors of our hotel: Hotel Website, Instagram, YouTube

WELCOME TO A WORLD OF OPPORTUNITIES

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
Here they support you and encourage your individuality.
Here you will meet incredibly inspiring people you can call friends, for life.
Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

 

At the Waldorf Astoria Edinburgh – The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour!

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.

A WORLD OF REWARDS

Hourly Rate of £11.50 per hour (plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).
As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.
Smart uniform provided and laundered
Free and healthy meals when on duty catering to a variety of dietary requirements
Short Term accommodation to support your relocation from other areas of the UK or further (subject to availability)
Grow your Career your next position could be as a Team Leader or Supervisor.
Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation
50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program – offered at a rate of £500 per a successful referral
High street discounts: with Perks at Work – offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more
Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)
Discounted dental, health cover and life insurance
Modern and inclusive Team Member’s areas
Recognition non-stop all year long!
Birthday – join us for a team birthday dinner at the hotel
Want to find out more – follow us on the HR Instagram

 

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Waldorf Astoria is effortless Luxury – rooted in elegant service, delivering unforgettable experiences.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

You will join the Concierge team, working directly in the hotel lobby.
You enjoy having and showcasing a perfect knowledge of the local area. You will give the warmest welcome to our guests and will help them with recommendations, directions and reservations on transport, attractions and restaurants.
Are you a friendly and passionate hotelier, with a knack for making instant connections, recommendations and building lasting relationships? Then this is the job for you!
Deliver Concierge Services operations to high standards
Ensure the door is covered as part of daily rotation or for cover in the event the nominated door cover needs to step away
Complete daily admin duties and tasks
Ensure tasks are carried out in accordance with hotel policy, such as Valet Parking, Luggage Delivery and Collection etc.
Welcome guests on arrival, deal with during stay queries and handle departure – all to standard
Ensure enquiries are dealt with timely and correctly including following up with third party stakeholders and guests
Planning manpower and completing rostering when required
Managing Standards and SOPs
Maintain Discipline in a Team and effective supervision
Replying to any Guest correspondence.
Lead the team in the absence of the Head Concierge
Any other guest or hotel duty the line Manager or Duty Manager deems appropriate

 

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach and develop you in achieving your personal goals in your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process. Please email Elizabeth.jones@hilton.com if you have any questions in regards to the job opportunity.

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

Hospitality Integrity Leadership Teamwork Ownership Now

With a fresh, modern expression of its rich, authentic, legacy, Waldorf Astoria provides guests the exceptional environment and the personalised attention of the True Waldorf Service in Landmark destinations around the world.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

Work Locations

Waldorf Astoria Edinburgh – The Caledonian

Schedule

Full-time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office