Housekeeping Supervisor

Job Description
·       To perform secondary duties as assigned by the Executive Housekeeper.

·         To report on adverse guest comment as and when required.

·         To report and record Lost and Damaged items.

·         To log daily events in logbook and follow up on previous information reported by other Team leaders daily

·         To prepare duty rosters of Housekeeping Attendants.

·         To make requisition twice weekly of amenities for guest supplies.

·         To check Public Areas, F&B outlets, toilets, locker and car parks.

·         To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

·         To prepare and issue room status report.

·         To report and follow up on repair and maintenance.

·         To document all incidences in logbook.

·         To ensure function rooms and toilets are clean before functions start.

·         To attend to guest requests and complaints.

·         To check on the standard of “Turn downs service”.

·         To liaise closely with Front Office regarding guest room status.

Work Experience
Knowledge and Experience

Minimum Vocational hospitality school or degree
Additional certification(s) from a reputable Hospitality school will be an advantage
Minimum 1-3 years of relevant experience in a similar capacity
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Benefits
Is proactive in considering how to make the guest comfortable and satisfied with the service

Ensures guests have everything they need and that they are enjoying their stay

Strives to ensure that every guest interaction results in guest satisfaction

Encourages guests to use the tools that measure guest satisfaction. Ie. Quick comments box, customer survey